Matthew Meyer

A foundation in business and  experience as a technology generalist with the mind to acquire new skills and master existing competencies on the move.

Employment
Feb.2012 - Current
HubPages: user-generated content startup
Marketing, Community Management, Technical Support

Create marketing campaigns with multi-disciplinary team to promote site content and find new site authors. Track effectiveness of campaigns including ROI and long-term value predictions. Conduct end-user consumer satisfaction surveys and compile date to ascertain site Net Promoter Score (NPS) and brand awareness. Gather user bug reports; reproduce, research, and document issues; convey actionable information to the engineering team. Test site issues using all major browsers in Windows, OS X, Linux, Android, and iOS. Provide technical support via email and forums for user community.

Oct.2006 - Dec.2014
TechMatt.org: consulting
Founder
Create web presence and social media marketing plans for clients. Provide business IT support for multiple locations in-person and remotely. Collect and assess user requirements. Design and organize web content based on user specifications. Manage server security and software. Create aesthetic for client sites. Work with hand-coded HTML and CMS (Wordpress).
Jun.2007 - Mar.2010
Adecco Technical Staffing
eLearning Developer

Created and taught courses for a proprietary customer relationship management (CRM) system to nationwide sales force. Authored classroom and digital training using SCORM-compliant learning management system. Managed self-directed projects working remotely. Revised courses based on feedback from subject matter experts and course participants.

Dec.2003 - Jun.2006
Cornerstone Information Systems
Support Technician

Authored end-user and internal technical documentation and training. Supported web reporting system in a ColdFusion MX and MS SQL environment. Automated manual processes using scripting. Identified and solved database problems. Managed development process for feature enhancement and routine bug fixes.

Jul.2002 - Jul.2004
Indiana University: School of Medicine
Web and Database Consultant

Developed prototype database solution using MS Access and Visual BASIC for applications to manage HIPAA compliance review process (tracking patient, review, doctor, and other related information). Designed and maintained compliance web site.

Nov.1999 - Jan.2001
Monroe County Community School Corporation (MCCSC)
PC Technician

Determined requirements and hardware recommendations for classroom video production applications. Diagnosed, repaired, and replaced component level hardware problems. Developed hardware specification and administered benchmark testing for public bids issued for new computer purchases. Supported Mac OS and Windows platforms and software in K-12 schools.

Apr.1998 - Aug.1999
Electronic Data Systems (EDS)
System Engineer

Supported daily operation of a mixed production environment that used C, COBOL, PERL, Natural, LBMS (case tool), Oracle, and UNIX to process all Medicaid claims for Indiana. 24-hour on-call duty was required. Worked with customers to develop modifications, and resolve problems in current system. Normalized data, built tables, and authored reports. Created intra/internet web sites with JavaScript, HTML, & Flash content using Adobe's Dreamweaver, Photoshop, and Flash.

Jun.1997 - Apr.1998
EDS- GNB Industrial Battery account
Business Analyst

Supported hardware and software for community of 200 users. Performed routine file and print server administration. Organized user peer support groups. Authored and administered training for desktop applications. Developed IS department internal solutions in MS Access.

Education
1997
Indiana University Bloomington
BS Business; computer information systems (CIS)
Courses:marketing, finance, accounting, SDLC, relational database management systems (RDMS), SQL, and telecommunications
Indiana University Bloomington
2 years Studio Art: Graphic design, photography, print making, sculpture